INTENT BASED LOAD-BALANCING FOR VOICE OVER INTERNET PROTOCOL (VOIP) ELEMENTS

Presented herein is an intelligent call distribution/load balancing solution that performs distribution based on the type of call. The solution determines the type of call based on various factors and uses reinforced learning algorithms to select the element best suited for that type of call based on call-success-ratio for a particular call type (e.g., audio/video/fax/ etc.). This eliminates call failures, call delays and improves customer satisfaction. This solution can be extended to various other details of the call like dual tone multiple frequency (DTMF), codec, payload type, etc

PROVIDING ENHANCED AUGMENTED REALITY EXPERIENCES USING RELATIONSHIP AND CONTEXTUAL DATA

Techniques are provided herein for using relationship intelligence of the participants in the meeting to provide a customized Augmented Reality (AR) experiences for each participant of that meeting whose meeting client is AR-ready. These techniques may allow developers to provide their own relationship information and integrate that information with the meeting platform by proposing a set of Communications Platform as a Service (CPaaS) Software Development Kit (SDK) enhancements described herein

ENABLING DESKTOP SWITCHING DURING SCREEN SHARING BASED ON CURSOR MOVEMENT

Existing screen sharing-related solutions primarily focus on the sharing of a single screen or desktop. For example, to share a screen a user typically has to select the screens that they wish to share every time they move to a different screen. This can break a collaboration flow if a user has multiple screens or desktops, and they keep moving across them during a screen sharing event. Techniques are presented herein that fill this gap by allowing a presenter to share their desktops based on the current location of their mouse. As the mouse moves from one desktop to another, a shared desktop may also change correspondingly

REAL-TIME SECURE SHARING OF LIVE MEETING CONTENT THROUGH VOICE COMMANDS OR USER CLICKS

With the dramatic increase in working from home due to the COVID-19 situation, the reliance on online collaborative sessions has increased manifold and there is a significant need to have an enhanced immersive sharing and collaborative experience in live meetings. Existing sharing and collaboration mechanisms (including the sharing of meeting presentations ahead of time, etc.) all suffer from different weaknesses. To address these types of challenges, techniques are presented herein that support a means whereby, among other things, an authorized participant in an online meeting may request (through, for example, clicking on a shared meeting screen, using a voice input, etc.) that the meeting system, on demand, provide access to additional meeting content such as, for example, links, images, etc

USING A SECURE TELEPHONY IDENTITY REVISITED (STIR) PERSONAL ASSERTION TOKEN EXTENSION TO IMPROVE AUDIO DIAL-IN EXPERIENCE IN MEETINGS

Public-Switched Telephone Network (PSTN) dial-in is a common way to join a teleconference (e.g., a teleconference meeting, etc.), which could be an audio-only teleconference or a video teleconference in which the audio portion of the call involves a PSTN path). Many teleconference vendors provide toll-free numbers and/or other PSTN numbers that can be used to dial-in to a teleconference. However, PSTN call-in processes for teleconferences have not evolved much in the last decade and often experience problems. This proposal seeks to address various problems/challenges associated with current PSTN call-in processes for teleconferences by providing novel techniques in which an extension is provided to the Secure Telephony Identity Revisited (STIR) Personal Assertion Token (PASSporT) JavaScript Object Notation (JSON) Web Token (JWT) that includes a new claims section that can be encrypted and secured end-to-end (e2e) such that only an enterprise and/or a teleconference cloud can view the claims section, which can help a meeting cloud to learn an enterprise identity of a participant, can be used to enhance call experience while joining meetings, and/or can help users move from enterprise phones to mobile phones during meetings (e.g., switching audio)